• Charles Ratnam earned a double major in Computer and Communications Engineering from Tri-State University, Indiana, USA. He also holds a Graduate Diploma in Marketing Management from the Singapore Institute of Management. He has more than 20 years of working experience at Intel’s sales office in Singapore.

• A major part of Charles’ career was involved with regional Customer Quality engineering and management. He has worked with the largest MNCs, Distributors, and Electronics Manufacturing Services companies as well as channel customers resolving technical and quality issues working with multifunctional groups of design, test, failure analysis, and quality groups.

• Charles was the APAC Service Center manager for Intel Customer Support and managed multiple contact centers dealing with all technical and warranty support for channel and end users. In this capacity, he was exposed to various types of issues experienced by electronics customers in the field. Warranty support is a costly exercise for most companies that reduces customer satisfaction and negatively impacts company reputations. Having high-quality manufacturing and attention to quality pays off in the long run. A key part of this is having a well-defined and audited ESD control process.

• Charles’s roles covered both manufacturing and sales activities including customer relations and support. He was a product and test engineer during the start of his career at Intel and worked with automated test equipment as well as functional testing at the systems level. Charles managed the programming of EEPROMs and was involved with training in error correction technology. As a test engineer, he was involved with diagnosing failures, understanding root causes, and implementing solutions. ESD and EOS were key contributors to failures in integrated circuits and systems.